13 January 2010 ~ 0 Comments

panic, it’s a crisis

When the fit hits the shan there are clear, obvious steps that can be taken to grab control again.

1. Establish whether what’s happening is a nuisance, a problem, a crisis or a catastrophe. Deal only with a crisis.

2. Minimize the number of people involved to no more than three and only select those who can decision and/or action others to resolve the crisis.

3. Act and track to closure. I’m serious – track every actionable item to the end.

This is still early days on the video front for me. Still a little raw. There’s no ego here – let me know what you think I could do better with the YouTube work.

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